Ike Friday Clement builds retention systems, not just relationships.
Customer Success leader who treats churn as an engineering problem. He designs the health-scoring models, AI-assisted CRM automations, and reporting pipelines that make account protection repeatable — independent of any one person's hustle. Remote-native, based in UTC+1, working comfortably across US, EU, and APAC hours.
Six systems, in production, still running. Each one replaced a manual habit with a repeatable process.
Where each system was built, and what it produced once it went live.
Rebuilt support structure for 50+ enterprise accounts on Salesforce dashboards and executive check-ins.
100% SLA compliance and a 35% cut in escalation response time within 60 days.
AI-assisted GoHighLevel pipelines for follow-up and escalation tracking.
30% less response lag; 6–8 hours a week of CSM capacity freed for relationship work.
12-week onboarding programme for 8 team members, later adopted as the standard model.
90% performance score improvement within 90 days, zero attrition across 6 months.
Salesforce health-scoring model flagging renewal risk 45 days early, later adopted as the team standard.
$180K+ in retained revenue and $30K+ in monthly qualified pipeline via HubSpot.
AI-assisted Zendesk ticket routing and Salesforce-to-Zendesk sync automations across 1,200+ monthly tickets.
20% faster resolution while holding data accuracy at 99%.
AI-assisted GoHighLevel pipelines for onboarding sequences and milestone follow-ups.
40% less manual touchpoint management, freeing capacity for proactive account health reviews.
200+ monthly B2B touchpoints, 95%+ CSAT and 0% churn across 13 consecutive months — including payment disputes and compliance-flagged transactions — without losing an account.
Epic EHR and HIPAA training curriculum for 12 specialists.
40% faster time-to-productivity, 85% QA pass rate maintained through contract end.
100% HIPAA compliance across 500+ monthly patient encounters across 3 US clinical sites using Epic EHR.
Salesforce health-check cadences and tiered escalation protocols for a desk inherited at a 72% CX score across 50+ B2B accounts.
CX score lifted to 92% within 6 months, reducing attrition risk.
Python ETL and SQL reporting pipeline, replacing 20+ hours a week of manual reporting.
Errors cut from 12% to under 1%, output up 35%, 1,000+ analyst hours reclaimed annually.
6-week CRM coaching curriculum for 10 junior associates.
90% performance improvement, 85% QA pass rate maintained.